Evaluating video QA with Twelve Labs

Contributed by James Le, Ornella Altunyan on 2025-05-14

Twelve Labs is a video intelligence platform that builds models for video understanding. Their video-first language model, Pegasus, can analyze, understand, and generate text from video content. Through its visual and audio understanding capabilities, it enables sophisticated video analysis, Q&A generation, content summarization, and detailed insights extraction from video content. In this cookbook, we’ll evaluate a Pegasus-based video question-answering (video QA) system using the MMVU dataset. The MMVU dataset includes multi-disciplinary videos paired with questions and ground-truth answers, spanning many different topics. By the end, you’ll have a repeatable workflow for quantitatively evaluating video QA performance, which you can adapt to different datasets or use cases. You can also use other models for video QA by following this cookbook.

Getting started

First, we’ll install the required packages:

!pip install requests datasets braintrust autoevals twelvelabs

Next, we’ll import our modules and define constants:

import os
from typing import List, Dict, Any, Optional

import requests
from requests.adapters import HTTPAdapter
from urllib3.util.retry import Retry

from datasets import load_dataset

import braintrust
import autoevals

from twelvelabs import TwelveLabs


RETRY_TOTAL = 3
RETRY_BACKOFF = 0.5
STATUS_FORCELIST = [502, 503, 504]

If you haven’t already, sign up for Braintrust and Twelve Labs. To authenticate, export your BRAINTRUST_API_KEY and TWELVE_LABS_API_KEY as environment variables:

export BRAINTRUST_API_KEY="YOUR_API_KEY_HERE"
export TWELVE_LABS_API_KEY="YOUR_API_KEY_HERE"

Exporting your API key is a best practice, but to make it easier to follow along with this cookbook, you can also hardcode it into the code below.

# Initialize Braintrust
BRAINTRUST_API_KEY = os.environ["BRAINTRUST_API_KEY"]

if not BRAINTRUST_API_KEY:
    raise ValueError("Please set the BRAINTRUST_API_KEY environment variable.")

# Initialize Twelve Labs
TWELVE_LABS_API_KEY = os.environ["TWELVE_LABS_API_KEY"]

if not TWELVE_LABS_API_KEY:
    raise ValueError("Please set the TWELVE_LABS_API_KEY environment variable.")

twelvelabs_client = TwelveLabs(api_key=TWELVE_LABS_API_KEY)

Downloading or reading raw video data

Storing the raw video file as an attachment in Braintrust can simplify debugging by allowing you to easily reference the original source. The helper function get_video_data retrieves a video file either from a local path or URL:

def get_video_data(video_path: str, session: requests.Session) -> Optional[bytes]:
    try:
        if video_path.startswith("http"):
            response = session.get(video_path, timeout=10)
            response.raise_for_status()
            return response.content
        else:
            with open(video_path, "rb") as f:
                return f.read()
    except Exception as e:
        print(f"Error retrieving video data from {video_path}: {e}")
        return None

Setting up Twelve Labs video indexing

While traditional LLMs sometimes require processing individual frames, Twelve Labs can analyze entire videos through its powerful indexing system, making it more efficient for video understanding tasks. We also don’t need to manage the frames directly. Before we can ask questions about our videos, we need to create an index and upload our content to Twelve Labs. Let’s start by creating an index with the appropriate configuration:

# Create or retrieve pegasus index
models = [{"name": "pegasus1.2", "options": ["visual", "audio"]}]

index_name = "mmvu_videos"
indices_list = twelvelabs_client.index.list(name=index_name)

if len(indices_list) == 0:
    index = twelvelabs_client.index.create(
        name=index_name, models=models, addons=["thumbnail"]
    )
    print(
        f"A new index has been created: id={index.id} name={index.name} models={index.models}"
    )
else:
    index = indices_list[0]
    print(
        f"Index already exists: id={index.id} name={index.name} models={index.models}"
    )

Next, we’ll create a function called upload_video_to_twelve_labs that handles the video upload and indexing process. This function takes a video URL as input and returns a video_id that we’ll use later to query and analyze the video content.

def on_task_update(task):
    print(f"  Status={task.status}")


def upload_video_to_twelve_labs(index, video_url):

    task = twelvelabs_client.task.create(index_id=index.id, url=video_url)
    print(f"Task created: id={task.id} status={task.status}")

    task.wait_for_done(sleep_interval=5, callback=on_task_update)

    if task.status != "ready":
        raise RuntimeError(f"Indexing failed with status {task.status}")
    print(f"The unique identifier of your video is {task.video_id}.")

    # return the video id
    return task.video_id

We’ll work with the first 20 samples from the MMVU validation split. Each sample contains a video, a question, and an expected answer. We’ll index each video using Twelve Labs, attach the video_id for the indexed video, and include the question-answer pair. First, we’ll create video_id_dict to store video_ids so we don’t accidentally re-index videos:

video_id_dict = {}

Next, we’ll create our load_data_subset function:

def load_data_subset() -> List[Dict[str, Any]]:
    ds = load_dataset("yale-nlp/MMVU", split="validation[:20]")

    session = requests.Session()
    retry = Retry(
        total=RETRY_TOTAL,
        backoff_factor=RETRY_BACKOFF,
        status_forcelist=STATUS_FORCELIST,
    )
    adapter = HTTPAdapter(max_retries=retry)
    session.mount("http://", adapter)
    session.mount("https://", adapter)

    data_list = []

    for row in ds:
        question_type = row["question_type"]
        video_path = row["video"]
        print(row["video"])

        raw_video = get_video_data(video_path, session)

        choices_data = (
            row.get("choices") if question_type == "multiple-choice" else None
        )

        if video_path in video_id_dict.keys():
            video_id = video_id_dict[video_path]
        else:
            video_id = upload_video_to_twelve_labs(index, video_path)
            video_id_dict[video_path] = video_id

        data_list.append(
            {
                "input": {
                    "video_id": video_id,
                    "question": row["question"],
                    "question_type": question_type,
                    "choices": choices_data,
                    "video_attachment": braintrust.Attachment(
                        filename=os.path.basename(video_path),
                        content_type="video/mp4",
                        data=raw_video,
                    ),
                },
                "expected": {"answer": row["answer"]},
                "metadata": {
                    "subject": row["metadata"]["subject"],
                    "textbook": row["metadata"]["textbook"],
                    "question_type": question_type,
                },
            }
        )

    session.close()
    return data_list

Finally, we will load the data. It may take a few minutes depending on the size of your subset.

load_data_subset()

After you run the evaluation, you’ll be able to investigate each video as an attachment in Braintrust, so you can dig into any cases that may need attention during evaluation.

Prompting Pegasus

Next, we’ll define a video_qa function to prompt Pegasus for answers. It constructs a prompt with the video_id, the question, and, for multiple-choice questions, the available options:

def video_qa(input_dict: Dict[str, Any]) -> str:
    video_id = input_dict["video_id"]
    question = input_dict["question"]
    question_type = input_dict.get("question_type", "open-ended")
    choices_data = input_dict.get("choices")

    if question_type == "multiple-choice" and choices_data:
        if isinstance(choices_data, dict):
            options_text = "\n".join(
                f"{key}: {value}" for key, value in choices_data.items()
            )
        else:
            options_text = "\n".join(
                f"{chr(65 + i)}: {option}" for i, option in enumerate(choices_data)
            )
        prompt_text = (
            f"answer the following question: {question}.\n\n"
            f"Here are your options:\n{options_text}\n"
            "Choose the correct option in the format 'answer: X' where X is the letter that corresponds to the correct choice. If uncertain, guess. You MUST pick something."
        )
    else:
        prompt_text = (
            f"Answer the following question: {question}. Use the most succinct language possible.\n"
            "If uncertain, guess. Provide the best possible answer. You MUST answer to the best of your ability."
        )

    res = twelvelabs_client.generate.text(video_id=video_id, prompt=prompt_text)
    return res.data

Evaluating the model’s answers

To evaluate the model’s answers, we’ll define a function called evaluator that uses the LLMClassifier from the autoevals library as a starting point. This scorer compares the model’s output with the expected answer, assigning 1 if they match and 0 otherwise.

evaluator = autoevals.LLMClassifier(
    name="evaluator",
    prompt_template=(
        "You are a judge evaluating a model's ability to answer a question "
        "Model's answer:\n{{output}}\n\n"
        "Expected answer:\n{{expected.answer}}\n\n"
        "Is the model's answer correct? (Y/N)? Only Y or N."
    ),
    choice_scores={"Y": 1, "N": 0},
    use_cot=True,
)

Now that we have the three required components (a dataset, task, and prompt), we can run the eval. It loads data using load_data_subset, uses video_qa to get answers from Pegasus, and scores each response with evaluator:

await braintrust.EvalAsync(
    "Twelve Labs Video QA",
    data=load_data_subset,
    task=video_qa,
    scores=[evaluator],
    metadata={"model": "pegasus1.2"},
    experiment_name="mmvu_eval",
)

Analyzing results

After running the evaluation, navigate to Evaluations > Experiments in the Braintrust UI to see your results. Select your most recent experiment to review the videos included in our dataset, the model’s answer for each sample, and the scoring by our LLM-based judge. We also attached metadata like subject and question_type, which you can use to filter in the Braintrust UI. This makes it easy to see whether the model underperforms on a certain type of question or domain.

If you discover specific weaknesses, you can consider:

Refining your model prompt with more subject-specific context
Refining your LLM-as-a-judge scorer
Switching models and running experiments in tandem
Refining the QA dataset to optimize for a particular domain

​Getting started

​Downloading or reading raw video data

​Setting up Twelve Labs video indexing

​Prompting Pegasus

​Evaluating the model’s answers

​Analyzing results

Getting started

Downloading or reading raw video data

Setting up Twelve Labs video indexing

Prompting Pegasus

Evaluating the model’s answers

Analyzing results